Information for professionals

Annual Outcome Information

In 2008-2009, KCA Psychological Therapy services operated in eight areas - West Kent, Canterbury and Coastal, Thanet and Dover, Ashford, Swale, Medway, East Surrey and Havering (which started services in October 2008).

During the year, we took 7,417 referrals and our average attendance rate was 76.63%.

KCA measures its performance against the national average using CORE - Clinical Outcomes in Routine Evaluation - and is in the upper quartile of performers.  KCA's CORE outcomes are presented in this graph and more information about the CORE system can be found in our Quality Assurance pages

KCA writes to clients six weeks after their final therapy session to ask how they felt about it.  The results of a recent survey found

  • 94% felt that they had an opportunity to discuss what they hoped to gain from therapy
  • 79% felt that therapy had helped them to achieve the goals they identified
  • 88% of respondents would consider seeking the help of a practice therapist in the future
  • 91% would recommend therapy to others

and some of comments are given below

"HT is a very good counsellor who made me realise that life does get better but in order to do so I had to talk about my feelings"

"I am much happier."

"I feel counselling had a positive effect on my overall wellbeing.  I'm now much more confident, I have found a good job and my close relationships have benefited from this experience."

"I feel that the Counselling Service is a very worthwhile service and those who are employed by it should be complimented throughout.  I would also like to thank CR who helped me through a difficult time which resulted in me returning to a happy lifestyle"

"My counsellor was very friendly, put me at ease straight away.  The mood questionnaire was very helpful and after 4 sessions it had improved.  I only needed 4 sessions as it made me realise a few things about my life, which I have since changed."

"SW was very understanding and enabled me to deal with the situation, and may have saved my marriage.  She showed me how to deal with problems.  Thank you for your time and understanding."

"The counsellor was positive and a great help to myself enabling me to understand what had happened in my life in a constructive and positive way, the counsellor have a great ability to put you at ease."