Quality in Substance Misuse
QuADS and Quality Standards
KCA is compliant with national Quality Assurance in Drug Services (QuADS). The organisation produces annual QuADS Action Plans for internal and external audit. The policy relating to Quality Assurance issues are covered in a range of KCA policies attached to the Questionnaire.
We have a rolling five year organisational strategy from which Service Quality targets are derived and specified in the annual Business Plan.
Cinical Governance Framework
KCA has established a rolling programme of clinical audit, agreed with its commissioners, which properly builds on the audit cycle and makes best use of available resources to enhance the quality of clinical care.
Any necessary action is taken to enhance and continuously improve clinical care arising from the outcomes of the clinical audit process. KCA's Director of Research develops appropriate audit tools and manages the audit process, reporting the results to the Quality and Performance Management Committee of the Board of Trustees.
Data Gathering and Reporting
KCA uses BOMIC, a confidential case management system, which complies with the NTA minimum data set, to gather and analyse monitoring information, as well as using questionnaires, surveys and face-to-face meetings to collect more qualitative data. This list below indicates some of KCA's data gathering activities.
Quantitative data
- Number of referrals
- Number of people receiving treatment and in which modalities
- Number of people referred into training, education or employment
- Number of appointments offered and attended
- Waiting times
- Treatment Outcome Profiling
Qualitative data
- Service user satisfaction surveys
- Client complaint procedures
- Verbal comments about services
- Service user involvement at key planning meetings
- Information from other service providers relating to partnership working
- Information from staff
- In service training
- External training
- Work performance appraisals and 6 monthly reviews
- Professional development
General
- Monitoring and evaluation of service provision with key stakeholders
- Written progress reports
- Annual progress reports and business plans
- Regular production of statistical data