Service User Involvement
KCA's Service User Involvement team operates across our adult substance misuse services, with each service centre having one or two Representatives drawn from the service user body.
Service User Involvement
- gives service users an opportunity to comment on the planning, monitoring and delivery of KCA services
- provides a forum in which to voice concerns and opinions about KCA services
- involves service users in KCA activities - such as recruitment and service development
The main Service User Group is attended by representatives from each service centre, members of KCA's Board of Trustees, a member of the Management Group and invited guests. The attendance of Trustees and Managers means that issues of concern are reported back to KCA at Board and Service Centre level.
Twice a year, Service User Representatives attend the Board of Trustees meeting to discuss current issues and to reflect on events in the previous six months.
If you are a service user and have any comments or suggestions to make about KCA services, please complete the form at the bottom of the page. We will pass it on to the Service User Involvement team for action.
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Have Your Say
KCA welcomes ALL comment and feedback from service users and will not penalise adverse comments.