For service users
KCA services for substance misusers can start out with a visit to a drop in service, or a telephone call, picking up a leaflet or a card about our services, or downloading a leaflet from the Advice and Information pages on this site.
How long the contact lasts and how informal or formal it is depends on you. You may only want a brief intervention, some guidance or information, or you may wish to join one of our programmes.
If you're worried about confidentiality, you should read our confidentiality leaflet
If you'd prefer to speak to a current service user about our services you can contact a member of the Service User Group and ask for the Service User Rep.
If you would like to make a complaint about KCA services, our complaint leaflet will tell you how to do this.