Service User Charter
In consultation with KCA's Adult Service User Group, we have drawn up the following charter which guides and informs how we work together.
People who use KCA services can expect:
- An assessment of individual need
- Access to all of KCA’s specialist services, where appropriate
- Full information about service options and involvement in making decisions about the service you receive
- An individual care plan where appropriate, which is discussed and reviewed with you
- Respect for privacy, dignity and confidentiality and a full explanation of the confidentiality policy, including times when information may be shared
- An effective complaints system which will help us maintain standards
- Information about self-help and user advocacy groups
- Involvement in the planning, delivery and evaluation of KCA services
People who use KCA services have a responsibility:
- To treat staff and service users with dignity and respect
- Not to be violent, threatening or verbally abusive
- Not to use discriminatory language or behaviour
- Not to supply, display or take illicit drugs or alcohol on or near KCA premises or other premises associated with your treatment
- To inform your worker if you need to take prescribed drugs whilst attending KCA premises or other premises associated with your treatment
- To attend in a suitable state to engage and participate in services